Lately, we’ve been doing a lot of work on defining who we are, applying the EOS System with the help of Julia Langkraehr from Bold Clarity. It’s been amazing, and one of the exercises we did was defining our values. We did this as a team, facilitated by until we had narrowed down to 4 key values.
These are the qualities that everyone of us within the team has and what makes us so great to work with!
And there is other evidence of this – in the experiences our clients have and in the information we share on our blog and social media channels.
Every company has values but few take the time to define them.
Top Left Design has 2 sets of values – external (ie for client and project management) and internal.
I thought it would be very nice if we could share the EXTERNAL values first (have the internal values also, but need to check them internally. You know how it is, democracy and all!)
- Attention to Detail – it’s the little things that count!
- Customer Care – we really do want our clients to be happy
- A Clear Process – so projects run smoothly
- Good Communication – We keep our clients “in the loop”
We’ve got little poems to help communicate our values internally – and here they are!
Check things are correct if you finish too soon
Mistakes should occur once in a blue moon
(that one is obviously about Attention to Detail. The two below is about how me manage email at milestone points – part of the Project Management we pride ourselves on!)
E-mail all you’ve done, and include every link
So client is stress-free, they need never think
When you get the work in, phone clients and say
we have your work in – we’ll do it today!
(or maybe tomorrow) but in any case
They will feel taken care of – it wont be a waste!
They’ll feel “so comfee” – like in cotton balls
they will be happee – sing our praises to all!
I hope this has been useful for you readers to understand better. Comment below or get in touch if you want to learn more!