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TLD Company Values

Lately, we’ve been doing a lot of work on defining who we are, applying the EOS System with the help of Julia Langkraehr from Bold Clarity. It’s been amazing, and one of the exercises we did was defining our values. We did this as a team, facilitated by until we had narrowed down to 4 key values.

These are the qualities that everyone of us within the team has and what makes us so great to work with!

And there is other evidence of this – in the experiences our clients have and in the information we share on our blog and social media channels.

In our recent Halloween Newsletter, we ran a survey to gather some feedback on the service we are providing to our clients, and to find out what people would like us to concentrate our efforts on in the future.

The information we received was very informative – we greatly appreciate and would like to thank everyone who took the time to fill out the survey!
We pride ourselves on being a company that listens to it’s clients needs, and asking you questions about our services is the best way to find that out.

But it’s not all serious business here at Top Left Design – we also asked the question: What were you for Halloween?

Here is what you guys said:

1.  Dancing badly

2.  In kerwin rae’s course

3.  The sweets holder!

4.  In a bar.

5.  The same wonderful me since I don’t “do” Halloween

6.  In Lymington at a party

7.  Inside and not answering the door!

8.  Just me I am scary enough!

9.  I will be going to see Steve Reich at the royal festival hall. I have a spare ticket too if you know anyone who’s interested!

10.  A devil

11.  Giving out sweets…

12.  Tired!

13.  Very much out of place if I dress up, as our part of London doesn’t do Hallowe’en at all. But, being a bit of a goth, I’d probably be a witch of some sort.

14.  Pirate of the Low Seas

15.  The wicked witch of the west

16.  At a party

17.  A surprise

18.  Too tired to be anything… if I had the energy – rather than a 17 day old son to feed every two hours – I’d love to be a princess. There – I have it. Sleeping Beauty!

19.  Dinner at a friend’s

20.  Black cat

21.  I’m going to go as the apostrophe in Hallowe’en, just as soon as I work out what a suitably anally-retentive costume would be. And, yes, I realise that I’m a grammar and type fascist.

22.  Pooped – all my spare time is going to redecorate my new house before my father moves in with us next weekend. If I did have time for such shennanigans I’d probably dust off my old glam rock costume, even though I made the shoulder pads/breast plate so big I can’t eat or drink in it because my hands can’t reach my mouth!

23.  Ali-hipo-rhino-croca-dilli-gator

24.  At the theatre

25.  A designer 🙂

26.  Not sure yet!!

27.  Moving my M-in-L to her new house!!

28.  A pumpkin.

29.  Sleeping!

31.  N/A

32.  With my nose? A witch obviously!

33.  A witch…

34.  Myself

Check things are correct if you finish too soon, mistakes should occur once in a blue moon

Every company has values but few take the time to define them.

Top Left Design has 2 sets of values – external (ie for client and project management) and internal.

I thought it would be very nice if we could share the EXTERNAL values first (have the internal values also, but need to check them internally. You know how it is, democracy and all!)

  • Attention to Detail – it’s the little things that count!
  • Customer Care – we really do want our clients to be happy
  • A Clear Process – so projects run smoothly
  • Good Communication – We keep our clients “in the loop”

We’ve got little poems to help communicate our values internally – and here they are!

Check things are correct if you finish too soon
Mistakes should occur once in a blue moon

(that one is obviously about Attention to Detail. The two below is about how me manage email at milestone points – part of the Project Management we pride ourselves on!)

E-mail all you’ve done, and include every link
So client is stress-free, they need never think

When you get the work in, phone clients and say
we have your work in – we’ll do it today!
(or maybe tomorrow) but in any case
They will feel taken care of – it wont be a waste!
They’ll feel “so comfee” – like in cotton balls
they will be happee – sing our praises to all!

I hope this has been useful for you readers to understand better. Comment below or get in touch if you want to learn more!